Erik Nielsen Whitehorse International (YXY)
6.1
km
Facilities
The hotel offers amenities for your comfortable stay and unforgettable experiences
Fantastic Lounge Experience!
“The food and service in Tony's Lounge were outstanding. I thoroughly enjoyed a delicious meal with attentive service that made the evening memorable.” view full review
Spotless & Comfortable
“The room was impeccably clean and provided a very comfortable stay. I felt right at home with the well-maintained amenities.” view full review
Stress-Free Parking
“Having a designated parking spot was incredibly convenient. It made coming and going a breeze during our stay.” view full review
Refreshing Shower
“The shower pressure was fantastic, providing a refreshing experience after a long day of exploring the city.” view full review
Feedback from previous guests about their experience.
62%
liked the hotel and would stay again
Friendly staff
Convenient location
Lack of air conditioning
Limited dining options
6.2/10
Nice
Rooms
5.9
Location
8.1
Service
6.8
Dining
5.4
Guest reviews
6.2/10
based on 10 reviews
7.4
7.4/10 based on 133 reviews
Paul
United States,
February
2024
7.0/10
The hotel had spacious and well-appointed rooms, but there were issues with cleanliness and maintenance. The service was accommodating and responsive despite some initial hiccups. The location was convenient and close to various amenities. The dining options were limited and overpriced. Overall, the facilities were decent, but some improvements are needed.
Rooms
7.0
The rooms were very large, clean, and well-appointed, but there were cleanliness and maintenance issues with stains and a hard bed.
Service
8.0
The service was very accommodating to changes and needs during the stay, although there were initial difficulties with processing my reservation.
Location
8.0
The hotel's location was quite good, with easy access to stores, restaurants, and banks.
Dining
5.0
The dining experience was marginal at best, with limited options and high prices.
Facilities
7.0
The hotel's facilities were decent but could use some improvements.
Samuel
United States,
January
2024
6.4/10
The hotel's location was excellent, allowing easy walks to local attractions, but the strong smell of pizza upon check-in and the inconvenience of taking out the dog due to distance from a door were a concern. The service was accommodating, although some staff lacked people skills. The dining options were a bit spartan and costly, mainly offering continental breakfast at a high price. Still, the friendliness of the team and the convenience of the location were definite highlights of the stay.
Rooms
7.0
The rooms were okay, but an odd incidence of fruit flies in the bathroom raised concerns before arrival. The smell of pizza lingered, needing some air freshener. Taking the dog out was a task due to the distance from a door.
Service
6.0
The service was very helpful with the one issue I had, but some staff appeared rude and unconcerned about hotel quality. They were accommodating to scheduling changes during the trip.
Location
8.0
The hotel was excellent for walking around downtown Whitehorse. It was the only advantage of this establishment.
Dining
5.0
The dining experience was a little pricey, with a limited continental breakfast selection at a high cost.
Facilities
6.0
The facilities were average, needing some improvements in the dining options and room cleanliness.
Gareth
United Kingdom,
January
2024
6.4/10
The hotel was decent, but some areas could use improvement. The rooms were a bit small for two queen beds at the price. The presence of fruit flies in the bathroom was a concern, and the hallway leading to the elevators looked worn out. However, the service was courteous and helpful, and the location was convenient being close to the town center and restaurants.
Rooms
6.0
The rooms were older and on the smaller side for the rate. There was an odd incidence of fruit flies in the bathroom.
Service
7.0
The staff were courteous and helpful with the one issue I had. They did not provide a print out.
Location
8.0
The hotel's location couldn't be beat with great access to everything in the center of town and close to restaurants.
Dining
5.0
The dining experience was a bit spartan with a continental breakfast priced at $15. The variety was limited to toast and oatmeal.
Facilities
6.0
Tom
United Kingdom,
December
2023
6.0/10
I had a conflicting experience at this hotel. While the staff were very friendly and accommodating, the rooms were a big letdown with no air conditioning and a lack of style. The location was convenient for exploring the area, but the dining options left much to be desired.
Rooms
5.0
The rooms were small, old, and lacked air conditioning, making them less than ideal for a comfortable stay.
Service
8.0
The staff were very friendly and accommodating to our needs, which was a definite plus during our stay.
Location
7.0
The hotel's location was convenient for walking around Whitehorse and accessing nearby stores and restaurants.
Dining
5.0
While the dining options were limited and expensive, having breakfast downstairs was a convenient aspect of staying here.
Facilities
6.0
The hotel had basic facilities, but there were no standout amenities to enhance the overall stay.
Friendly staff
Lack of air conditioning
Aidan Ryan
United Kingdom,
November
2023
6.6/10
The hotel is in a very central location in downtown Whitehorse, making it convenient to explore the area. The rooms were clean and comfortable, but in need of updating. The service was reasonably friendly, but staff could be more informed about the area. The dining options were a bit limited and overpriced. Overall, a decent stay with some room for improvement.
Rooms
7.0
The rooms, though clean and comfortable, were in great need of updating. Some furniture and the mattress needed replacement, and there was even dust inside the coffee maker. The lack of toiletries except for a bar of soap was disappointing. However, it was safe and the staff was friendly.
Service
6.0
The service was reasonably friendly, but there was a lack of information regarding tour groups and the layout of the town. Unfortunately, there was a mix-up with a booking leading to inconvenience. Housekeeping and laundry services were adequate.
Location
8.0
The hotel is right in the heart of downtown Whitehorse, offering a central location to explore.
Dining
5.0
The dining experience was a bit pricey and marginal. The continental breakfast, for $15, was described as a bit spartan, offering only toast and oatmeal.
Facilities
7.0
The hotel's facilities were basic but functional. There were no specific comments provided on additional amenities.
Sarah
United Kingdom,
November
2023
7.4/10
The hotel offers an excellent downtown location with clean and comfortable rooms and very friendly service. However, the rooms are a bit older compared to other Whitehorse hotels, and there are no tea/coffee making facilities. The freezing temperatures inside were less than ideal.
Rooms
7.0
The rooms are shabby and a little bit older.
Service
8.0
The service is always very friendly and accommodating, especially Thanh, our waitress. However, there were issues with processing my reservation even with the confirmation number.
Location
9.0
The hotel's downtown location is convenient for visiting the town's main sights and offers great access to everything in Whitehorse.
Dining
8.0
The dining experience, especially for breakfast, was convenient as it only required going downstairs. The staff from both the hotel and the restaurant were attentive.
Facilities
5.0
No housekeeping at all during the stay.
Patrick
United States,
July
2023
5.4/10
My stay at the hotel had its ups and downs. The location was fantastic, close to key sights in town. The room wasn't as clean as I hoped, with some maintenance issues like missing outlets and water stains. Service was friendly but somewhat lacking in engagement. The dining options were a bit overpriced for what was offered.
Rooms
5.0
The room on the 2nd floor wasn't very clean with maintenance issues like holes in the ceiling and only one towel for a room of four. It was uncomfortably hot even with the heat turned off.
Service
6.0
The service was friendly but lacked engagement. There were some issues that seemed like the staff may be inadequately trained.
Location
7.0
The location was convenient for visiting the main sights in town. However, it was not in the best area according to the local health department environmental services division.
Dining
5.0
The dining was a little pricey for a simple breakfast of toast and oatmeal. It didn't offer good value for money.
Facilities
5.0
Some facilities like air conditioning and basic outlets were missing or not in good condition.
Billy
United Kingdom,
July
2023
6.4/10
The hotel has a great location in the center of Whitehorse downtown, offering easy access to everything. However, the rooms are in need of some sprucing up and could be cleaner. The service encountered was helpful and friendly, especially at the eatery in the hotel, but a bit disorganized at times. The breakfast area was a bit cold, though there was a good variety of food. On the bright side, it is well located despite any scheduling changes that might occur during a trip.
Rooms
6.0
The rooms are getting quite run down and questionably clean.
Service
7.0
The service encountered was helpful and friendly, especially at the eatery in the hotel.
Location
8.0
The hotel's location in the center of town is a significant plus, providing great access to everything.
Dining
6.0
The breakfast was a bit cold, with good variety, though could be better.
Facilities
5.0
The hotel's facilities are basic and could use some improvement.
Great location
Run-down rooms
Andrew
United States,
June
2023
5.0/10
My stay at the hotel was a mixed experience. The rooms were not up to standard with a hard king bed, malfunctioning lights, and an overall dirty and musty atmosphere. However, the presence of a microwave and small refrigerator was convenient. The staff seemed indifferent to guest concerns. The location was ideal, right in the middle of Whitehorse downtown, making it easy to access nearby attractions and necessities. The dining options left more to be desired, with an expensive and subpar experience. Despite these drawbacks, the service provided some nice touches like setting the fan for air circulation during the day.
Rooms
5.0
The rooms were disappointing with a hard king bed, malfunctioning lights, and an overall dirty and musty atmosphere.
Service
5.0
The service had some positives like setting the fan for air movement during the day, but overall, the staff appeared indifferent.
Location
9.0
The location was the hotel's best feature, situated right in the middle of Whitehorse downtown, within walking distance of everything.
Dining
5.0
The dining experience was disappointing in terms of value for money with limited and overpriced options.
Facilities
5.0
The facilities were subpar, with dirty conditions and inadequate cleanliness.
Convenient location
Dirty rooms
Maria
United Kingdom,
April
2023
7.4/10
The hotel's location was superb, within walking distance of many parks and beautiful buildings, allowing for a car-free exploration. The rooms, while clean, were smaller than expected and unfortunately had an odd incidence of fruit flies in the bathroom. The service was friendly and professional, addressing any issues promptly. However, the dining experience was a bit pricey and the facilities were slightly underwhelming.
Rooms
7.0
The rooms were clean but smaller than anticipated. There was an odd incidence of fruit flies in the bathroom.
Service
8.0
The service was friendly and professional, addressing any issues promptly.
Location
9.0
The location was superb, within walking distance of many parks and beautiful buildings, offering easy exploration without a car.
Dining
7.0
The dining was a bit pricey, but the variety of food was good.
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